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- System Check
System Check.
Check Windows Media Player
For our solutions the Windows Media Player, version 9 or higher, is required. If no Windows Media Player or an older version is installed, please download the latest version.
Check Flash Streaming
To present our broadcasts and virtual events faultlessly, it is neccessary that your system provides Flash. Therefore please test your system´s capability for the reception of flash streams.
Check Bandwith
The available bandwidth for your computer is an important factor which influences the transmission quality of video data in the Internet. To ensure optimum reception at all times, we provide all content in two formats optimized to your target bandwidth.
DSL
- Available DSL services vary between 512 kbit/sec and 16 Mbit/sec (downstream speed).
- If you dial in via DSL, your bandwidth should achieve at least 300 kbit/sec.
ISDN
- The absolute minimum requires an ISDN Internet connection with 64 kbit/sec.
- If you dial in via ISDN, your bandwidth should achieve at least 40 kbit/sec.
Note: The upstream speed is not relevant for the pure reception of streaming data. Please note that a valid bandwidth test is only possible if all open video windows and downloads are closed before.
S.O.S.

Use for all support question our helpdesk form or give us a call and we will help you personally.

- Helpdesk Form
- +49 89 459 952 8-0
